Customer Help One Piece Universe Store

Shipping time varies by location. These are our estimates (Due to unexpected Flu Pandemic, There might be some delays in Shipping):

*This doesn’t include our 2-5 day processing time.

If you provide the wrong shipping address, the order will not be able to reach you, we determine the wrong shipping address is an important issue and you need to contact us immediately via email:
support@onepiece-universe.com
Support will contact you to confirm and update the correct address within 12 working hours.

We will continuously update your order status via order email.
An order confirmation email will be sent to your order mail immediately after you place your order.
If you do not receive any information then you may have entered your email address incorrectly when placing your order, to fix this you need to contact us via email customer support.
support@onepiece-universe.com
Note: in very rare cases our emails may be misinterpreted and sent to the spam folder of your inbox, so please check your spam folder as well.

To ensure the safety of your credit card, we only provide payment via Paypal wallet. We are therefore unable to obtain your credit card information.
You can pay by credit card through paypal wallet for absolute protection.
Read our payment method sign if you still don’t understand:
https://onepiece-universe.com/payment-method/

We are proud to offer international shipping services that currently operate in over 240 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.As effect of pandemic, the shipping freight rises too much so we cannot support free shipping anymore, Apologize for this inconvenience.

Usually the products will be the same package
However, with more difficult print-on-demand products such as 3D fashion products, cosplay costumes… are produced in our factory in China, so if the order has many different products with For items from different workshops and warehouses, it is possible that the order will be split into multiple packages.
However, in case the order is split into multiple packages, we will provide a full tracking code for each package so that you can track the delivery time.